We are looking for our future Head of Operations 

RESPONSABILITIES 

• In charge of managing our platform operations, 
• Attached to our Digital Data department, for our “Common Digital Platform” transformation project, 
• You are our leader of platform operations, keeping our service quality at his best for a world class retail platform, built to be used by all worldwide business units of the Àdeo group.
• As Head of Operations, you structure the operations management of the platforms, handle the overall escalation of the platform, and make product feature teams autonomous on running their products.
• You are key to define and monitor our service level, provide action plans to improve our quality of service.

🎯 MISSIONS 

• Structure the operations management of the platform, managing a team of engineers with a DevOps culture, and Site Reliability engineering principles.
• As gate-keeper of our quality of service, animate the culture of ops inside the platform
• Drive the transformation of the product teams to be autonomous on managing their run
• Define Service levels of the platform, and help Product teams to define and actively follow their owns
• Handle the escalation management process of the platform, and ensure the consistency of the operation management across all product teams 
• Strengthen and support our Cloud Native transformation, by driving the infrastructure strategy of the group across all product teams of the platform, from design to finops.
• Following our Cloud Native Transformation, build and provide cloud architecture managed solutions to product teams 
• Industrialize operations and pain points fixes to improve continuously our level of service, and reduce our operations costs. 
• Communicate actively on the status of our platform with pragmatism, KPIs, and animate actions plans to keep our goals up.
• Infuse a self-commitment data-driven culture, with strong transversal collective rituals & animations. Every team should easily drive their operations with their own health datas.

⛳️ MAIN SKILLS

• Problem solver
• Customer centric
• Team player with humanful functioning ways 
• Open minded, with a facilitator mindset 
• Not afraid by the changes, and fails 
• Strong,fluid, positive communication 
• Organised, with time management 
• Ability to thrive in a fully remote organisation

TECH SKILLS

• Deep knowledge in Operations management at-scale ( escalation management, troubleshooting, ITSM )
• Deep knowledge of cloud ecosystem solutions ( compute, storage, network ), with particular affinity for Google Cloud Platform and its cloud services. Appreciated Knowledge in multi-cloud & hybrid cloud platforms.
• Deep Knowledge of PaaS cloud managed services, particular affinity with Google Cloud Platform services.
• Deep knowledge of observability and monitoring ecosystems 
• Deep knowledge of on-prem to cloud transformations
• Knowledge of DevSecOps principles and practices 
• Knowledge of Site Reliability engineering principles and engineering quality principles
• Appreciated knowledges of data environments (databases, big data)

ENVIRONMENT 

• Front-End: VueJS, VuetifyJS, AngularJS
• Back-End: NodeJS, Java8+, Python, Go
• Middleware : Kafka, API Management : APIGEE, Webmethods
• DB : MongoDB, Neo4J, PostgreSQL, Redis
• Platform : GCP Services : Big Query, GKE, StackDriver, Docker, Ansible, Terraform, GAE, Cloud Run, OpenFaaS
• DevOps Tools : Git, JFrog Xray, Dynatrace, Datadog, Vault, Gitlab, CircleCI, Spinnaker

🚀 YOUR PROFILE

• 5-8+ years of experience managing IT operations in multi-cultural contexts ( cloud, network, application platform ), with human management of 20+ people
• 5+ years of experience working on SaaS platforms
• Significant experiences on setup of observability toolchain and practices inside platforms and products engineering teams  
• Strong experiences using ITSM ( tools and practices ), in distributed ecosystems
• Multiple experiences on handling cloud migration from on-premises environments. Appreciated experiences on multi-cloud transformations.
• Experiences on following Reliability engineering principles, with service level definition, monitoring and correlated action plans
• Multiple experiences in industrialisation/automatisation of cloud environments and security policies
• Experiences on interacting with others management functions, including budget management, customer service and engineering departments
• Strong experience in change management inside IT engineering teams, with performance driving.